Refund & Cancellation Policy

EstateVoice is a digital subscription service (software-as-a-service). Nothing is shipped physically. Here is exactly how billing, cancellation and refunds work — in plain English.

Try before you buy

Instead of refunds, we remove the risk before you pay: you can experience the AI receptionist on a free live demo — call the demo line or talk to her in your browser, any time — so you know exactly what you're getting.

Cancellation — anytime

• All plans are no lock-in. You can cancel whenever you like.
• Cancellation takes effect at the end of your current billing period (monthly or annual). Your receptionist keeps working until then.
• To cancel: use the manage subscription page or email hello@getestatevoice.com from your account email, at least one day before your charge date. We confirm within 24 hours.
• If your cancellation reached us in time and you were still charged, that charge is refunded — that's our mistake to fix, not a favour.

Refunds — none, with one fair exception

• We do not offer refunds or partial refunds for unused time, unused minutes, or mid-period cancellations — monthly or annual.
• Annual plans are discounted for a full-year commitment; please use the live demo and, if you prefer, start monthly before committing to annual.
• The fair exception: if you pay and we fail to deliver your working AI receptionist at all (setup never completed on our side), contact us and we will make it right — including a refund of that payment.

Billing issues

Spotted a double charge or a billing error? Email us — genuine billing mistakes are always corrected promptly.

Contact

Any questions about this policy: hello@getestatevoice.com · Contact page.