Terms of Service

These Terms of Service ("Terms") govern your use of the EstateVoice website (getestatevoice.com) and the EstateVoice service. EstateVoice is operated by Saurabh Tiwari (sole proprietorship, India). By subscribing to or using the service, you agree to these Terms.

1. The service

EstateVoice provides an AI-powered voice receptionist for real-estate professionals. Depending on your plan, the service can answer inbound calls, qualify callers, book appointments, send follow-ups, call new enquiries from your own website form made by people who ticked a consent box (outbound), log calls and leads to a dashboard, and related features. The service is provided as a subscription (software-as-a-service) and is intended for business use.

Hailey, the AI assistant, identifies herself as an automated/virtual assistant and announces at the start of a call that the call may be recorded, and she is honest that she is an AI if asked.

2. Accounts and setup

• After purchase, you complete a short onboarding form. We configure your AI receptionist and it goes live within 48 hours of receiving your completed onboarding details. Setup and training are included at no charge on every plan and are never charged later, even if you cancel.
• You are responsible for the accuracy of the business information, listings, routing preferences, and lead sources you provide.
• You must be authorized to act for the business you register.

3. Subscriptions, billing and cancellation

• Plans are billed in advance, in US dollars, on a monthly or annual cycle, at the prices shown on our pricing page or agreed with you in writing.
• Payments are processed securely by our payment processor and charged in US dollars; we never see or store your full card details. As a non-US supplier, IRS Form W-8BEN is available on request for your records.
• Subscriptions are month-to-month (or year-to-year for annual plans) with no long-term lock-in. You may cancel at any time; please cancel at least one day before your charge date. Cancellation takes effect at the end of the current billing period. If your cancellation reached us in time and you were still charged, that charge is refunded.
• Annual renewal: annual plans paid as a single card charge (e.g. Starter annual) renew automatically each year until cancelled. Annual plans paid in more than one payment (Growth and Scale annual) do not renew automatically; we email your renewal link 30 days and 7 days before your year ends.
• Plan changes: upgrades take effect immediately, and the pro-rated difference for the rest of the billing period is charged the same day. Downgrades take effect from your next billing date. Your pricing stays locked through plan changes while your subscription remains active. You can switch from monthly to annual at any time at the annual price, with the unused part of the current month credited. There is no pause option.
• Failed payments: if a renewal payment fails, you have a 3-day grace period during which the service keeps running and we email you to update your card. If it remains unpaid, the service stops answering and your calls ring through to your own phone until payment is made. The automatic update-your-card emails and the ring-through to your own phone switch on for all clients this month.
• We do not offer refunds. See our Refund & Cancellation Policy.
• Minutes: plan minutes are as described on the pricing page. A minute is counted as talk time only — from when the AI answers (or the called person answers, on outbound calls) until the call ends — measured per second, with no rounding up; ring time is not counted. Spam, robocalls and calls under 15 seconds with no speech are not counted. Unused minutes reset each month and do not roll over.
• No overage billing: we never bill for minutes beyond your plan. When your plan's minutes are used up, the service stops answering until the next billing period or an upgrade, and your calls ring through to your own phone. We email you at 80% and 100% of your minutes.
• No sales tax is added at checkout. On request we issue an invoice showing your business name.
• Prices for new customers may change; your pricing stays locked for as long as your subscription remains active.

4. Your responsibilities (important)

• Call recording & consent: calls handled by the service may be recorded and transcribed so you can review them. Laws on call recording, consent and telemarketing vary by state/country (e.g., two-party consent states, TCPA/DNC rules for outbound calls in the US). You are responsible for using the service in compliance with the laws that apply to your business, including obtaining any required consents from your callers and leads and honoring do-not-call requests.
• You agree not to use the service for unlawful, deceptive, or abusive calling, spam, or harassment.
• You confirm you have the right to contact the leads you connect to the service. Outbound calling is intended for enquiries and leads your business has received and is permitted to contact; you are responsible for any required consent and for honoring opt-out and do-not-call requests.

5. What we don't promise

• The service is provided "as is." AI systems can occasionally mishear, misunderstand, or respond imperfectly; no automated receptionist is flawless.
• We do not guarantee specific business results (calls answered, leads converted, deals closed, or revenue).
• The service depends on third-party providers (telephony, AI voice, hosting). We aim for high availability but cannot guarantee uninterrupted service, and we do not offer an uptime SLA. Where you have set up call forwarding, calls the service cannot take fall back to your own phone where possible, and at setup we give you your carrier's code to switch forwarding off.

6. Data

How we handle data — including call recordings, transcripts and lead details — is described in our Privacy Policy. Your business data remains yours; you can request an export or deletion at any time. After cancellation we keep your data for 90 days so you can request an export (lead and call summaries plus call recordings), then delete it. You agree that we may use call transcripts and recordings, with names, phone numbers and email addresses removed, to improve the service for all customers; we never sell your data or share it with other customers. Brokerage and Enterprise customers may opt out in their written agreement.

If we ever wind down the service, we will give you at least 30 days' notice by email, a full export of your data, and help removing your call forwarding. Your phone number always remains yours.

7. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising out of the service is limited to the amount you paid us in the three (3) months before the claim. We are not liable for indirect or consequential losses, including lost profits or lost deals.

8. Termination

You may cancel at any time. We may suspend or terminate service for non-payment or breach of these Terms (including unlawful calling). On termination, your subscription ends at the close of the paid period.

9. Changes

We may update these Terms from time to time. Material changes will be posted on this page with a new "Last updated" date. Continued use after changes means you accept them.

10. Governing law & contact

These Terms are governed by the laws of India. Questions? See our Contact page or email hello@getestatevoice.com.